Effective date: October 9, 2026

This Privacy Policy explains how Tobi’s Poke & Shave Ice (“Tobi’s Hawaii”, “we”, “us”) collects, uses and protects information when you visit tobishawaii.com, contact us, order from us or sign up for our newsletter. We run two family restaurants on Maui serving poke, shave ice and local favorites: Tobi’s Paia (137 Hana Hwy, Paia, HI 96779) and Tobi’s Kihei (1819 S Kihei Rd, Kukui Mall, Kihei, HI 96753).

By using this website, you agree to this Privacy Policy and to our Terms of Use. If you do not agree, please do not use the site.

Our Promise

We do not sell, rent or trade your personal information. We collect only what we need to answer you, fill your order or catering request, send the emails you asked for and improve our website.

Information We Collect

Information you give us

• Contact, catering and survey forms: your name, email address, phone number, event details, group size and any message you send.
• Newsletter sign-up: your email address and, if provided, your name.
• Online store and gift cards: your name, shipping and billing address, email, phone and order details. Payment card details are processed by our payment provider and are not stored on our website.
• Emails and messages: anything you choose to send to [email protected] or through social media.

Information collected automatically

• Analytics: we use Google Analytics 4 to understand how visitors use the site, such as pages viewed, time on page, device and browser type, approximate location (city or region) and how you found us. This information is aggregated and does not tell us who you are.
• Form and button tracking: we may measure when forms are submitted or when you click to call, get directions or order online, so we know which pages are helpful.
• Security and performance: our hosting and security providers (SiteGround and Cloudflare) process IP addresses and technical data to deliver the site quickly, block spam and bots, and protect against attacks.
• Cookies: small files stored in your browser that remember settings and support analytics. See “Cookies and Your Choices” below.

How We Use Your Information

• To reply to questions and catering requests and to provide quotes.
• To process and ship store orders and gift cards, and to send order updates.
• To send our newsletter and promotions, only if you signed up. Every email has an unsubscribe link.
• To understand which menus, pages and locations people are looking for, and to improve the website.
• To keep the website secure and prevent spam, fraud and abuse.
• To meet legal, tax and accounting obligations.

Online Ordering Through Other Companies

Pickup and delivery orders are placed through third-party services such as Toast and DoorDash. When you click an “Order” button you leave our website, and those companies collect and process your order and payment information under their own privacy policies and terms. We receive the order details we need to prepare your food.

Service Providers We Share Information With

We share information only with trusted companies that help us run the business, and only as needed for them to do their job:

• Website hosting, email delivery and security: SiteGround, Cloudflare
• Analytics and advertising measurement: Google (Google Analytics, Google Search Console, Google Ads)
• Forms and automations: Gravity Forms and connected tools that send form entries to our email and spreadsheets
• Online store, payments and shipping providers
• Ordering and delivery: Toast, DoorDash

We may also disclose information if required by law, to protect our rights, customers or staff, or in connection with a sale or transfer of the business.

Embedded Content

Some pages include content from other websites, such as YouTube videos, Google Maps and social media posts. These services may collect data about you, use cookies and track your interaction with the embedded content, just as if you visited their sites directly.

Cookies and Your Choices

You can block or delete cookies in your browser settings. You can also opt out of Google Analytics across all websites with the Google Analytics opt-out browser add-on. You can also turn off cookies for embedded videos and maps by blocking third-party cookies in your browser.

To stop marketing emails, click “unsubscribe” in any email or write to us at [email protected].

How Long We Keep Information

We keep form entries, emails and order records only as long as needed to serve you and to meet legal, tax and accounting requirements. Analytics data is kept according to our Google Analytics retention settings.

How We Protect Information

The site uses HTTPS encryption, security monitoring and bot protection, and access to customer information is limited to people who need it. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, contact us and we will delete it.

Your Rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing emails. Depending on where you live, you may have additional rights under your state’s privacy laws. Email [email protected] and we will respond within a reasonable time. We do not sell personal information or use it for cross-context behavioral advertising sales.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed. Continuing to use the site after changes are posted means you accept the updated policy.

Contact Us

Tobi’s Poke & Shave Ice
Email: [email protected]
Paia: 137 Hana Hwy, Paia, HI 96779
Kihei: 1819 S Kihei Rd, Kukui Mall, Kihei, HI 96753